Terms & Conditions

This Website is owned and operated by Eva Gems (“Eva Gems”, “We”, “Our”, or “Us”). The Following Terms and Conditions are Apply to our visitors (“You”, or “Yours”) to use of our Website, Content including, any functionalities, any Purchase from EVA GEMS. This constitutes the agreement between you and Eva Gems L.L.C


Eva Gems reserves rights to change or modify these Terms and Conditions or any Policy and Guidelines of website any time. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications, therefore you should frequently review these terms and conditions and other applicable policies to be updated.


Product Availability and Pricing

If you are interested in our Jewellery Collection call us and we can tell you when this item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.


If any Error Occurs due to system typography we make every attempt to avoid these errors. If Product’s listed price is lower than its actual price, we will at our discretion either contact you for instructions before shipping product or cancel the order and notify you of such cancellation. I also discuss the refund procedure considering the prevailing exchange rates in United Arab Emirates.


Our Prices are also subject to change without notice. We apologize for any inconvenience that may cause. If you have any Question do not hesitate to consult our Gold and Diamond Shop. We do not negotiate prices on our products all prices are final.


Diamond Certificates

When you order a Loose diamond or jewellery studded with diamond, we will ship it to you with the accompanying Diamond Grading report / Diamond Certificate Or Our company diamond certificate /invoice or warranty card. This Diamond Certificate is a detail document created by Grading Experts from one of the highly- respected diamond laboratories and making it very expensive to replace grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return you will be charged a replacement fee of $250 for our company certificate and for international certificate we need to consult that particular company for charges to replace same certificate and the client would be reliable to pay for the replacement.


For diamonds consisting other international certificates, we will provide the same, and we would not be responsible for any discrepancy in regards to the size,ink,plastic,certificate date, or if that particular certificate number is not visible on the laboratory websites. We also do not take the responsibility if you are unable to view the laser inscriptions on the diamond, because we believe in certain cases after setting the diamond in a ring there is tendency that the laser inscriptions fade a little and it becomes impossible to read the number under normal magnification and therefore our clients would not be able to arrange for a professional instrument.


Comparison Purchasing

To keep low prices products we do not allow comparison purchasing. Comparison purchasing is like buying the best item you like and returning the remaining one. This cause undue restocking and inventory overhead and can be very costly. To confirm the Jewellery quality please contacts our Diamond and Gold Shop and chooses your best product.


Information on our Site

At Eva Gems L.L.C we make every attempt to ensure that our online catalogue is as accurate and complete as possible. Our objective is to provide you with much information and detail about your perspective to buy a product that you can see the beauty and shape of particular item. Eva Gems states that carat total weight in all purchases may vary 0.05 carat from stated weight.


On the site we provide measurements as per the manufacturing specifications but there may be slight tolerance accounted for finishing during the manufacturing.

  • Width Tolerance is 0.20mm allowed
  • For Gemstone and Pearl Tolerance is 0.25mm allowed
  • Cast manufactured rings can also vary slightly.


For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.


Disclaimer of Warranty for Loose Diamond or Certified diamond and Shipping

For jewelry products and diamonds which are shipped to clients, and if for instance the client finds any damage on the gold or if any gemstones (expect diamonds bigger than 0.15 carats) are found to have fallen, we can propose any of the 3 options from below:-


Either ask client to repair it in their city & we can pay maximum 100$


Or we can ask the client to give the product to somebody we know & whom we trust to bring it to Dubai with them and we can repair and send it again across to their respective city at our own expense.


we may agree to arrange a shipment from their city and repair & return to their city and undertake the cost of airfare , however the customs duty would completely be the responsibility of the client and not the company

We would not be responsible for any uncertainty or unfortunate event for the diamond above (0.15 carats) being fallen, misplaced or broken in the jewelry which was already delivered or accepted by the client for purchase, for such unforeseen circumstance we always advice clients to undertake insurance policy in advance for claiming the loss from insurance policy.


We can only assist in replacing or upgrading the diamond, provided the client agrees to pay the difference amount for upgrading the same diamond for better quality or size or various additional features.


Disclaimer of Warranty for Gold Jewelley

We assure & guarantee to deliver real gold as mentioned in carats ( 9k :- purity 375), (14k:- purity 585) , (18k:- purity 750). our products will be 100% falling into any of the said purity as per the receipt or certificate, any client claiming that the jewelry is below the gold purity as we mentioned, may provide the proof of the laboratory certificate and we shall refund the entire money for that product if unworn and in original condition.


Declaration

The Descriptions and diamond authentification provided by us is purely authentified by our company and the experienced gemologist and hence we are not responsible for any other 3rd party gemologist or jewelers claiming that the provided certificate is not correct or does not match with their report or calculations in terms of weight/carats/clarity/color/cut/and various other elements of gold and diamonds.


We provide genuine white gold, and we also expect the white gold to little tarnish or fade after minimum 2 months of heavy usage or may even fade at times client uses heavy chemical substance on the white gold metal. Therefore we only provide a free service to replace the white gold "rhodium" into the ring only if the client agree to deliver the ring to the outlet in our city and we cannot guarantee or held responsible for color fading in white gold in other city outside our country.